Refund Policy

At NCore Roleplay, we strive to provide high-quality digital products and services. However, we understand that there may be instances where a refund is warranted.

As a general rule, all purchases made on our website or through our services are final and non-refundable, except in specific circumstances outlined in this policy.

By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

Refunds may be considered in the following circumstances:

• Non-Delivery of Product/Service: If you have not received the purchased item or service within 48 hours of purchase and we are unable to resolve the issue.
• Material Misrepresentation: If the purchased item or service is materially different from what was advertised on our website.
• Technical Issues: If the purchased item or service is non-functional due to technical issues on our end that cannot be resolved within a reasonable timeframe.
• Duplicate Purchases: If you accidentally made the same purchase twice due to a technical error.

The following situations are generally not eligible for refunds:

• Purchases made more than 7 days ago
• Changes in game rules or server policies that affect the value or utility of purchased items
• Dissatisfaction with the purchased item or service after use
• Server bans or account terminations due to violations of our Terms of Service
• Changes in personal circumstances or preferences

To request a refund, please follow these steps:

1. Contact our support team through one of the methods listed in the "Contact Information" section.
2. Provide the following information:
   • Your username or account information
   • Date of purchase
   • Description of the purchased item or service
   • Transaction ID or receipt number
   • Reason for requesting a refund
   • Any relevant screenshots or documentation
3. Our support team will review your request and respond within 3-5 business days.
4. If your refund request is approved, the refund will be processed according to the "Refund Timeframe" section below.

Please note that submitting a refund request does not guarantee that a refund will be issued. All refund requests are evaluated on a case-by-case basis.

If your refund request is approved, the following timeframes apply:

• Refund Request Submission: Refund requests must be submitted within 7 days of the purchase date.
• Processing Time: We will process approved refunds within 5-10 business days of approval.
• Credit Card/PayPal Refunds: Refunds to credit cards or PayPal accounts may take an additional 3-5 business days to appear on your statement, depending on your financial institution.
• Other Payment Methods: Refunds for other payment methods will be handled on a case-by-case basis and may take longer to process.

Refunds will be issued using the same payment method that was used for the original purchase:

• Credit/Debit Cards: Refunds will be credited back to the original card used for the purchase.
• PayPal: Refunds will be sent to the PayPal account used for the purchase.
• Cryptocurrency: Due to the nature of cryptocurrency transactions, refunds for purchases made with cryptocurrency may be issued in an equivalent USD value at the time of the refund.
• Other Payment Methods: For other payment methods, we will work with you to determine the most appropriate refund method.

In certain situations, we may make exceptions to this Refund Policy at our sole discretion. Such exceptions include but are not limited to:

• Technical issues that prevent the proper delivery or functioning of a purchased item or service
• Server shutdowns or major changes to server functionality that render purchased items unusable
• Errors in pricing or product descriptions that significantly impact the value of the purchase
• Legal requirements or regulatory changes that necessitate refunds

Any exceptions made are done on a case-by-case basis and do not constitute a change to this policy or create a precedent for future refund requests.

We take refund abuse seriously. Refund abuse includes, but is not limited to:

• Making frequent refund requests
• Providing false information in refund requests
• Using or benefiting from a purchased item or service and then requesting a refund
• Attempting to circumvent our refund policies through multiple accounts or other means

If we determine that a user is engaging in refund abuse, we reserve the right to:

• Deny current and future refund requests
• Suspend or terminate the user's account
• Take any other actions deemed appropriate, including legal action

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

It is your responsibility to review this policy periodically to stay informed about our refund procedures.

The refund policy in effect at the time of your purchase will apply to that transaction.

If you have any questions about our Refund Policy or need to request a refund, please contact us through one of the following methods:

Email: refunds@ncorerp.com

Discord: discord.gg/ncorerp (Support Ticket System)

When contacting us about a refund, please include all relevant information about your purchase to help us process your request efficiently.